Resident rights, grievances & nondiscrimination

Your rights as a resident

Every IDS resident has the right to be treated with dignity and respect, to take part in planning their own care, to make choices about their daily life, to privacy, and to voice concerns without fear of retaliation. Each resident and their representative receive a full written copy of their rights at admission, and it is posted in every home.

Raising a concern or grievance

Residents, families and representatives can raise a concern with any staff member, the home's Residential Manager, or our office at (702) 209-3595 or info@idsnv.com. Concerns can also be put in writing. We look into every grievance, respond to the person who raised it, and never retaliate against anyone for speaking up.

You may also contact these state agencies at any time:

• Nevada Long-Term Care Ombudsman Program, Aging and Disability Services Division: adsd.nv.gov
• Bureau of Health Care Quality and Compliance, Division of Public and Behavioral Health: dpbh.nv.gov

Nondiscrimination notice

Insight Disability Services complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability or sex (including sex characteristics, intersex traits, pregnancy or related conditions, sexual orientation, gender identity and sex stereotypes).

We provide free aids and services to people with disabilities to communicate with us, such as qualified sign language interpreters and written information in other formats, and free language services to people whose primary language is not English, such as qualified interpreters and translated information. To request them, call (702) 209-3595.

If you believe we failed to provide these services or discriminated in another way, you can file a grievance with our Civil Rights Coordinator at 6284 Spring Mountain Rd., Las Vegas, NV 89146; phone (702) 209-3595; email info@idsnv.com. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, through ocrportal.hhs.gov, or at 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201; 1-800-368-1019, 800-537-7697 (TDD).

Language assistance

• Español: ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (702) 209-3595.
• Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (702) 209-3595.
• 中文: 注意：如果您使用中文，您可以免费获得语言援助服务。请致电 (702) 209-3595。
• Tiếng Việt: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (702) 209-3595.
• 한국어: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (702) 209-3595 번으로 전화해 주십시오.